AVA NoMa

I’ve been living in Ava for 6 months now and think it’s a great building. There are a few sketchy characters in the neighborhood but that has nothing to do with the building. The staff at the building are responsive and very kind. Maintenance requests may take a while, but they do a fantastic job. I had a problem with my washer/dryer and they ordered me a new one free of charge. Overall great building that is cheaper than most of the neighborhood.

Overall, I had a good experience with Ava Noma. I never had any noise or safety complaints and never really had any issues with my apartment. However, the management tended to be unresponsive after moving in. If you need to speak to management, go directly to the office during working hours. Don’t bother to send an email or call. Also, when moving out make sure to do a full walk-through with a member of the Ava Noma team. I cleaned before moving out and then I got charged a $95 cleaning fee. After reaching out and waiting several weeks, I was refunded the $95. I’m happy I was refunded the money but I didn’t get an explanation as to why I was charged in the first place. All in all, I would suggest it as an apartment.

Stopped in to visit my family over the Christmas holiday and encountered a Concierge named Brooke. She was the most helpful person ever. Above and beyond for my family and I. She made the visit to the building absolutely wonderful. She was extremely helpful and seemed to know everyone by name. I look forward to visiting again in the spring! Kudos Brooke and thanks for everything!

The customer service team here is fantastic but the building? Not so much. This poor team is practically putting lipstick on a pig. Here are some building issues that do not justify the ridiculous price the management company charges for these units: 1. There are CONSTANTLY leaks coming from the ceiling in the lobby. 2. The dog park is filthy and next to a sitting area that no one uses because it smells like dog poop. 3. The trash chutes don't work (this is super basic stuff) so trash piles up and it smells throughout the hallways. 4. Elevators break all the time. 5. All the finishes are incredibly cheap. The baseboards are plastic, the floor is laminate, and the walls are practically made out of paper mache. It's CRIMINAL what they charge for what are basically just nice dorm rooms. If you can afford this price, just look somewhere else. There is no bang for your buck here. (BTW, AvalonBay uses RealPage software which helps companies maximize profit by jacking up rent. They will jack your rent prices up no matter what.)

I lived in this building for 3 years (just moved out last week) and it makes me sad how quickly it went down hill over the last year or so. There were multiple instances where I feared for my safety not only due to security breaches in the building, but also for sanitary concerns. The new garbage shoots installed in the building haven’t opened consistently since they were installed at the beginning of the year and bugs and the trash smell wafting through the halls quickly followed. Although the community claims to be “smoke free” they will not take any action about people smoking in their units or on the rooftop. Additionally, the filters in your apartment are not changed on a regular cadence. If you order food to the building it’s likely to get stolen along with your packages if you aren’t quick enough to pick them up. If something breaks in your apartment, maintenance likely won’t come and if they do it’s going to be months after you have submitted a request. Avalon does not seem to be keeping this building up and it’s such a disservice to the loyal tenants and the amazing staff! Shout out to Keni, Brooke and Romonia!! Seriously they are the reason I didn’t leave the building sooner. They go above and beyond to provide excellent customer service and genuinely care about all of the residents. I will miss them dearly!

Stopped in to visit my family over the Christmas holiday and encountered a Concierge named Brooke. She was the most helpful person ever. Above and beyond for my family and I. She made the visit to the building absolutely wonderful. She was extremely helpful and seemed to know everyone by name. I look forward to visiting again in the spring! Kudos Brooke and thanks for everything!

I’ve been living in Ava for 6 months now and think it’s a great building. There are a few sketchy characters in the neighborhood but that has nothing to do with the building. The staff at the building are responsive and very kind. Maintenance requests may take a while, but they do a fantastic job. I had a problem with my washer/dryer and they ordered me a new one free of charge. Overall great building that is cheaper than most of the neighborhood.